Importance of Ticket in CRM

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Importance of Ticket in CRM

Post by Admin on Sat Dec 28, 2013 7:19 pm

Hi Support Team ,

We are using CRM to log the complaints

The reason for shifting from conventional method to most advanced method was to provide best services to our clients

The CRM utilisation is having below advantages

A. All complaints can have proper track with clients and with us

B. The known issues can be tracked and resolved with reference from previous resolved complaints and problems

C. We can have proper reports of all complaints by which we can plan our support system. This will help us to analyse the requirement of staff for support and their training levels

D. Decrease cost of customer acquisition. Data enables companies to correctly identify their target audience and to focus all of the marketing efforts on that particular group of people.

E. Increase sales. Analyzes current customer service practices and can be used to pinpoint shortcomings and areas that need improvement. Better customer service will ultimately result in a higher sales volume.

F. Increase efficiencies. Employees can access important information quickly and process and can be automated.

G. Better and more accurate data. Analytics and reporting allows the sales, marketing and customer service teams to work together and introduce improvements.

H. Data security. Not only does a CRM manage your data but security allows you to control who has access to certain data and features.

For the above and more reasons you all are requested to make all complaints queries to the CRM

Please test it to the fullest by the provided user details


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